Black T-shirt "This Time I See It"
Returns will only be accepted on merchandise purchased online from The Franklin Electric's website. Returns on all merchandise will be accepted within 30 days of delivery if the items are unused, unworn, and unwashed. CDs, Records must remain factory sealed, unless they are damaged or defective.
When returning an item, please email us at firstname.lastname@example.org to receive a return form. Once you have received the return form, please print it out and fill in all required fields. Make sure to include your order number and item description. Pack the item(s) securely and ship the order back to us, including the return/exchange form. If you have to fill out customs forms, indicate the package value as $5.
All shipping costs and shipping sales tax for returns must be covered by the buyer. Please get in touch with us BEFORE shipping out any returns or we cannot be responsible for any additional fees or costs made in error.
If the return is a result of The Franklin Electric's error, shipping and handling costs will be refunded to you by The Franklin Electric. Otherwise shipping and handling costs will NOT be refunded.
Please note that if there are any delivery issues outside of our control, (e.g. errors in shipping address or the package going unclaimed) resulting in the package getting returned to sender, the customer is responsible for any shipping costs levied by the shipping company that may arise.
To the extent returned merchandise is in the same condition it was in at the time of delivery, you will receive a credit equivalent to the total cost of the merchandise being returned. We will credit your account as soon as we receive the merchandise and advise you by email.
Unfortunately we do not handle direct product exchanges due to fluctuating inventory and accounting concerns. If you would like to "Exchange" an item for another item, please place a new order for the item desired and return your original item back to us using the above return instructions. Once your returned item has been received by our warehouse you will receive a refund for the full original item cost, not including shipping and handling.